---
title: "Error Message: 'Customer#, Invoice# Was not Delivered...'"
slug: "error-message-customer-invoice-was-not-delivered"
description: "When generating a document, you may get the following error message: ‘Customer#, Invoice# was not delivered because of a print management setup issue’."
updated: 2026-02-19T10:20:24Z
published: 2026-02-19T10:20:24Z
canonical: "kb.lasernetgroup.com/error-message-customer-invoice-was-not-delivered"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.lasernetgroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error Message: 'Customer#, Invoice# Was not Delivered Because of a Print Management Setup Issue' and 'SQL Server Cannot Create a Row...Size of 8060'

When generating a document, you may get the following error message:

> [!CAUTION]
> Error
> 
> Customer#, Invoice# was not delivered because of a print management setup issue

When the error message is expanded, the following additional error messages are shown:

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-RSFZKGE7.png)

> [!CAUTION]
> Error
> 
> Microsoft][Odbc Driver 17 for SQL server][SQL Server]Cannor create a row of size 8070 which is greater than the allowable maximum row size of 8060.

This error is related to the standard Dynamics 365 Finance and Operations/SQL and occurs because the fetch to the SQL server is becoming too complex. To resolve this issue, follow these steps:

1. Navigate to **Lasernet** > **Common** > **Reports**.
2. Open the **Query wizard**, select **BUILD QUERY WITH WIZARD**, and click **Relation/Layout**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-OTLROQHX.png)

1. In the **Fetch** dropdown, replace **1:1** with **1:n**, which will simplify the SQL fetch and remove the error. **1:n** should be the default option.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-OAJ3504H.png)