---
title: "Failover Reports - Lasernet FO Connector User Guide"
slug: "failover-reports"
description: "Failover reports functionality allows reprinting documents that failed to print to the Lasernet screen if you have specified to save a job during the printout."
updated: 2025-11-19T13:32:45Z
published: 2025-11-19T13:32:45Z
canonical: "kb.lasernetgroup.com/failover-reports"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.lasernetgroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Failover Reports

The Failover Reports functionality enables you to reprint documents that have failed to print to the **Lasernet Screen** if you have specified to save a job during the printout.

To open the **Failover reports** page, navigate to **Lasernet** > **Setup** > **Failover reports**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-9I1DCLWH.png)

Note

The Failover Reports functionality is only applied when using an Azure Service Bus Queue or a topic.

If Lasernet does not respond, the following message will appear:

“The was no response from Lasernet, service may be stopped. Would you like to save to Failover preview list, to preview later when service will be available?”

Click **Yes** to save the job for later. This action enables the job to be processed. If the document was posted to screen, a record is created in the Lasernet Archive, and the PDF acquires the **Pending** status.

Navigate to the **Failover reports** page and view the report. The report becomes available when Lasernet has processed the job and it is up and running again.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-CD8XTPQN.png)

### View File

You can view a document (PDF, Word, etc.) on the **Failover preview** page. If Lasernet has not yet processed the job, you will get the following notification:

“Can not read file data from Azure Lasernet store.”

When Lasernet has finished processing the job, it will try to open the document. As a result, you can see a checkbox selected in the **File received** column:

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-TI8LKLIA.png)

### View XML

On the **Failover reports** page, you can also preview the XML file sent to Lasernet or saved in Azure Storage.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-FNTBI8XF.png)

In the **JobInfo** section, subsections containing JobInfos can be found.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-3XAYBAOO.png)

Selecting XML as a preview type generates the same XML file from Lasernet FO Connector, not the remapped XML file in Lasernet. File names are changed to avoid confusion by adding “_1” and “_2” as shown in the following example:

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-OMV34QAT.png)

### Cleanup

On the **Failover reports** page, you can also select one or several records for which the checkbox in the **File received** column is selected and remove/them.

As a result, you will get the following confirmation message:

“Would you like to remove all records, that are marked as received?”