--- title: "Issues and Workarounds" slug: "issues-and-workarounds" type: "index" canonical: "kb.lasernetgroup.com/issues-and-workarounds" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.lasernetgroup.com/llms.txt > Use this file to discover all available pages before exploring further. # Lasernet Issues and Workarounds 26 articles ## [Overlay Not Displaying Correctly](https://kb.lasernetgroup.com/docs/overlay-not-displaying-correctly.md) Updated on 2026-03-05 | Published on 2023-10-30 Note This article describes a software version that is no longer supported. Although the software will no longer receive updates or technical support, existing documentation, such as this article,... ## [Resolution and Workarounds for Lasernet Crashes on 31st December 2024 and 29th February 2028](https://kb.lasernetgroup.com/docs/resolution-and-workarounds-lasernet-crashes.md) Updated on 2026-07-10 | Published on 2024-04-26 Lasernet issues have led to system crashes on December 31, 2024, and are expected to cause crashes again on February 29, 2028. The following Lasernet systems are affected: 31st December 2024: Lasernet... ## [When I Try to Save a Form in Lasernet the Message ‘Unable to Create File’ Is Displayed](https://kb.lasernetgroup.com/docs/message-unable-to-create-file-is-displayed.md) Published on 2024-06-13 Depending on where your Lasernet build is located, Lasernet Developer may need to be run with elevated permissions. For example, elevated permissions are required to save data to the Program Files... ## [I Have Changed the Server Name and Now I Cannot Start Lasernet](https://kb.lasernetgroup.com/docs/i-changed-the-server-name-and-now-i-cannot-start-lasernet.md) Updated on 2026-03-04 | Published on 2024-06-13 Applies to: Lasernet Core 10 Lasernet licenses are linked to the name of the server on which they are running. By renaming the server, you will have stopped Lasernet from recognizing that you are on... ## [How Do I Prevent Printing Ligatures in Lasernet?](https://kb.lasernetgroup.com/docs/how-do-i-prevent-printing-ligatures-in-lasernet.md) Updated on 2026-09-17 | Published on 2024-06-13 Note This article describes legacy software. Although the software will no longer receive updates, existing documentation, such as this article, will be retained for reference purposes but will no... ## [Why Are Some of the Options in Lasernet Greyed Out?](https://kb.lasernetgroup.com/docs/why-are-some-of-the-options-in-lasernet-greyed-out.md) Published on 2024-06-14 You might find that some of the options/buttons in Lasernet products appear grey and are not accessible. Lasernet needs to be run with elevated permissions in order to interact with certain parts of... ## [Why Do Overlays Printed to Lasernet Print Capture not Get Imported?](https://kb.lasernetgroup.com/docs/overlays-printed-to-lasernet-print-capture-dont-get-imported.md) Published on 2024-06-17 When the latest version of Lasernet is installed, it overwrites the preexisting Print Capture printer. If you require an Overlay for an older version, follow these steps: Open Services and stop the... ## [Why Is the Total on my Form Calculated as Twice the Value it Should Be in Lasernet?](https://kb.lasernetgroup.com/docs/total-on-my-form-calculated-as-twice-the-value.md) Published on 2024-06-17 This issue generally occurs when a user has upgraded from Lasernet 6.5. The solution and recommended best practice is to use different names for the input and output Object Names. To check this,... ## [Access Denied Error Message When Deploying a Build](https://kb.lasernetgroup.com/docs/access-denied-error-message-when-deploying-a-build.md) Published on 2024-06-17 You may receive an 'Access denied' message when deploying a Lasernet build., as follows: This is normally caused by the Client Secret set in the License Manager not matching the one stored against the... ## [Lasernet 10 Meta Input Port Retains Lasernet 9 Settings](https://kb.lasernetgroup.com/docs/lasernet-10-meta-input-port-retains-lasernet-9-settings.md) Published on 2024-07-15 This article applies to users upgrading from Lasernet 9 (or earlier) to Lasernet 10, both on the same server and with Meta Ports. Lasernet 10 has increased security, with some Lasernet Printer Port... ## [Error Message: 'Service Lasernet Print Capture 9 (Lasernet Print Capture 9) Failed to Start'](https://kb.lasernetgroup.com/docs/service-lasernet-print-capture-9-failed-to-start.md) Updated on 2026-09-03 | Published on 2024-07-03 Applies to: Lasernet 9 Note This article describes a software version that is no longer supported. Although the software will no longer receive updates or technical support, existing documentation,... ## [Emails not Sent with Outlook Mail Module.](https://kb.lasernetgroup.com/docs/emails-not-sent-with-outlook-mail-module.md) Updated on 2026-03-05 | Published on 2024-06-24 Applies to: Lasernet 9, Lasernet Core 10 In previous versions of Lasernet 9 and 10, an error message may appear informing you that emails have failed to send. This issue may begin with some emails... ## [QT Crash in Lasernet Developer 9 and 10](https://kb.lasernetgroup.com/docs/qt-crash-in-lasernet-developer-9-and-10.md) Updated on 2026-03-05 | Published on 2024-06-24 Applies to: Lasernet 9, Lasernet Core 10 Sometimes, when opening Lasernet Developer, the tool bar on the top and the Server / Object menu on the left may disappear. In order to fix this, on the menu... ## [Error Message: 'Server Failed to Authenticate the Request. Make Sure the Value of Authorization Header is Formed Correctly Including the Signature.'](https://kb.lasernetgroup.com/docs/error-message-server-failed-to-authenticate-the-request.md) Published on 2024-06-24 The following error indicates that there was an issue connecting to the Azure Storage account: Lasernet monitor log: You may see this error in the Lasernet Monitor log when trying to validate the... ## [Error Message: 'Azure Storage Printer (The Specified Container Does Not Exist)'](https://kb.lasernetgroup.com/docs/azure-storage-printer-the-specified-container-does-not-exist.md) Published on 2024-06-24 The purpose of this article is to provide a guide to troubleshooting and resolving the following error you may see in Lasernet Monitor on the Azure Storage Printer module when printing a report to a... ## [Error Message: 'Unable to Create File'](https://kb.lasernetgroup.com/docs/error-message-unable-to-create-file.md) Updated on 2025-10-16 | Published on 2024-06-21 This article provides a solution for the following error that may appear in Lasernet Developer: Error Unable to create file; [FilePath] This error occurs when the Lasernet Developer is trying to... ## [How Do I Resolve Problems with Non-Breaking Spaces?](https://kb.lasernetgroup.com/docs/how-do-i-resolve-problems-with-non-breaking-spaces.md) Updated on 2024-06-21 | Published on 2024-06-21 On rare occasions, a non-breaking space is used in data rather than the standard space/extra character. When a non-breaking space is used as part of an amount in Regional Profiles or in the script, it... ## [Error when selecting Modules or Forms](https://kb.lasernetgroup.com/docs/error-when-selecting-modules-or-forms.md) Published on 2024-06-21 This article will explain users how to handle the following error: Error LoadLibrary failed with error 87. The parameter is incorrect. Support is required for the fast and smooth drawing of lines and... ## [JobInfo Substitution Does not Support Special Characters](https://kb.lasernetgroup.com/docs/jobinfo-substitution-does-not-support-special-characters.md) Updated on 2026-03-19 | Published on 2024-06-21 Due to rules set in C++, JobInfo names cannot have special characters in them for use with JobInfo Substitution ( JobInfo name inside hashtags to return value). Examples Allowed: Username _Username... ## [After Upgrading from Lasernet 8 to 9, the XML Input Forms Do not Process](https://kb.lasernetgroup.com/docs/the-xml-input-forms-do-not-process.md) Updated on 2026-03-05 | Published on 2024-06-21 Applies to: Lasernet 9 Note This article describes a software version that is no longer supported. Although the software will no longer receive updates or technical support, existing documentation,... ## [Error Message: 'Failed to Pass Job: Cannot Assign Requested Address'](https://kb.lasernetgroup.com/docs/error-failed-to-pass-job-cannot-assign-requested-address.md) Updated on 2026-03-05 | Published on 2024-06-21 Applies to: Lasernet 9 Note This article describes a software version that is no longer supported. Although the software will no longer receive updates or technical support, existing documentation,... ## [Mail Corrupts a PDF Attachment While Sending](https://kb.lasernetgroup.com/docs/mail-corrupts-a-pdf-attachment-while-sending.md) Published on 2024-06-20 Sometimes, when sending emails through a mail gateway, a PDF attachment can get corrupted. To resolve this issue, follow these steps: Set the attachment type to application/pdf instead of text/plain,... ## [Lasernet Service Stops after Windows Update KB4338815](https://kb.lasernetgroup.com/docs/lasernet-service-stops-after-windows-update-kb4338815.md) Updated on 2024-09-20 | Published on 2024-06-18 After Windows ® update KB4338815, the Lasernet Developers Update function will not work anymore. Every time a user clicks Update , the services do not respond, and they cannot be stopped in the Task... ## [Connection Refused when Deploying or Showing on Monitor](https://kb.lasernetgroup.com/docs/connection-refused-when-deploying-or-showing-on-monitor.md) Updated on 2024-06-12 | Published on 2023-10-24 The purpose of this article is to provide a solution to the following error message which may be displayed when deploying in Lasernet Developer: Error Deployment failed Could not transfer to LNTest910... ## [Printing to a Remote Printer on Windows 2012 Server Using UNC May Fail](https://kb.lasernetgroup.com/docs/printing-to-a-remote-printer-on-windows-2012-server.md) Updated on 2026-02-03 | Published on 2024-06-18 Printing will fail if you try to print to a shared printer on a Windows ® 2012 server using a UNC path before manually establishing a connection to the printer. You should disable the popup by setting... ## [SharePoint Output Module Sometimes Fails When Uploading Files](https://kb.lasernetgroup.com/docs/sharepoint-output-module-fails-when-uploading-files.md) Published on 2024-06-18 Note This article applies to Lasernet 7/8 and SharePoint 2013. The SharePoint Output module sometimes fails when uploading files. When files are small, the issue is rare. However, with larger files,...