--- title: "Lasernet Issues" slug: "lasernet-issues" type: "index" canonical: "kb.lasernetgroup.com/lasernet-issues" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.lasernetgroup.com/llms.txt > Use this file to discover all available pages before exploring further. # Lasernet Issues and Workarounds 7 articles ## [Crashes or Instability Can be Caused by Third-Party Services Locking Lasernet Files](https://kb.lasernetgroup.com/docs/crashes-or-instability-can-be-caused-by-third-party-services.md) Updated on 2026-09-02 | Published on 2024-06-18 Connection to the Lasernet database and to temporary files that are locked by third-party services can be blocked, causing crashes and/or instability. This article describes how to resolve this issue. ## [Servicename and Instancename in the Portal and in Lasernet Developer Must Be the Same](https://kb.lasernetgroup.com/docs/servicename-instancename-in-portal-and-lasernet-developer.md) Updated on 2026-03-04 | Published on 2024-06-18 When the instance name in the portal and the instance name in Lasernet Developer do not match, then this can cause instability, missing log files etc. This article describes how to resolve these... ## [Start Lasernet Automatically as Administrator](https://kb.lasernetgroup.com/docs/start-lasernet-automatically-as-administrator.md) Updated on 2026-03-31 | Published on 2024-06-20 On occasion, Lasernet Developer needs to be started as Administrator to have the rights to save changes. To do this, follow the steps in this article. ## [TLS Protocol in Office 365 Causing Mail Output Failure](https://kb.lasernetgroup.com/docs/tls-protocol-in-office-365-causing-mail-output-failure.md) Updated on 2025-12-01 | Published on 2024-07-15 Microsoft has recently made a change to its TLS handling protocol. This has resulted in a connection failure with the Lasernet Mail Output port. This article describes a solution. ## [Upgrade Microsoft OLE DB Driver for SQL Server to Avoid Remote Code Execution Vulnerability CVE-2023-38169](https://kb.lasernetgroup.com/docs/upgrade-microsoft-ole-db-driver-for-sql-server.md) Updated on 2025-12-01 | Published on 2024-07-15 Lasernet 9.15.5 (and earlier) and Lasernet 10.5.2 (and earlier) install a version of the driver (18.3.0) that has a vulnerability. ## [Cannot Enter User Name into the Lasernet 10 Sign In Window and Outlook Mail Login Window](https://kb.lasernetgroup.com/docs/cannot-enter-user-name-into-sign-in-window.md) Updated on 2026-03-04 | Published on 2025-03-28 Applies to: Lasernet Core 10 A recent automatic update to Microsoft Edge WebView2 has caused an issue with the Lasernet Sign In window and Outlook Mail login window. Summary If WebView2 version... ## ["Initializing Configuration Databases" Message Persists When Accessing Manage or the Lasernet Config Web App](https://kb.lasernetgroup.com/docs/initializing-configuration-databases-message-persists-accessing-manage-lasernet.md) Published on 2026-08-19 Describes the cause and some solutions for a persistent "Initializing configuration databases" message.