---
title: "How Do I Log and Send Emails from CE Using OData Print Dialog?"
slug: "log-and-send-emails-from-ce-using-odata-print-dialog"
description: "This article gives step-by-step instructions to be able to log and send emails from Customer Engagement using the OData print dialog."
tags: ["Lasernet CE Connector", "Customer Engagement", "OData", "Email"]
updated: 2025-12-04T10:17:53Z
published: 2025-12-04T10:17:53Z
canonical: "kb.lasernetgroup.com/log-and-send-emails-from-ce-using-odata-print-dialog"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.lasernetgroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Log and Send Emails from CE Using OData Print Dialog?

This article provides step-by-step instructions on logging in and sending emails from Dynamics 365 Customer Engagement using the OData print dialog.

Follow these steps:

1. Open the Finance and Operations application and navigate to **Lasernet** > **Dataverse/Dynamics 365** > **Entity reports**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-4WELWH8B.png)

1. Open the **Commands** FastTab and toggle the **Register email in D365CE** button to **Yes**, which enables you to create activities in Customer Engagement. By toggling the **Let D365CE send email** button to **Yes**, you allow Customer Engagement to send emails.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-P5CO3QVK.png)

1. To configure this, use the **Property name** and **Property value** fields under **REGARDING** to associate the email with the relevant record and send emails from CE, and ensure the connection ID is specified.

> [!NOTE]
> Note
> 
> Refer to [Microsoft’s documentation](https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/email?view=dynamics-ce-odata-9) for Web-API OData reference for the Entity Field to be included in the property name.

For example, for the quote entity in CE, the **Property name** and **Property value** should be set as follows:

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-22NCLRCS.png)

1. Select **Email** from the **Destination type** dropdown menu, specify the parameters, and click **Submit** to submit the OData print dialog button.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-1F1BUWOF.png)

> [!NOTE]
> Info
> 
> Try refreshing timeline or browser if the email is not showing in the timeline/activity pane. If CE settings do not enable an email to be sent to unresolved email recipients, add the recipient as a contact. Otherwise, the email record will be created in a draft state. The user's mailbox is enabled for processing for sending the email successfully.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-I0PI2E0C.png)

### Error Messages - Dynamics 365 Finance and Operations 6.6.0

Below are the solutions to possible error messages that may occur when setting up emailing from CE.

#### Parse and Output Error Messages When Executing OData Statements

> [!CAUTION]
> Errpr
> 
> Bad Request emails?$select=activityid,activitytypecode,description Error code: 0x0 Message: Syntax error: character ‘+’ is not valid at position 0 in ‘+Parameter.ParmItemId+’.

Solution: The expression `quote(+Parameters.ParmItemId+)` will cause this error when submitting the report in Lasernet CE Connector/Dynamics 365 CE. The correct expression for the property is `/quotes(" + Parameter.PrimaryItemIds + ")`.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-LCUPVZUQ.png)

#### When Submitting an Email from Dynamics 365 CE Without Permissions

> [!CAUTION]
> Error
> 
> Submit failed! Bad Request emails(9b88ec37-531f-eb11-a813-002248998d35)/Microsoft.Dynamics.CRM.SendEmail Error code: 0x8004480d Message: User does not have a send-as privilege.

Solution: Add send-as privilege for the user.