---
title: "Overlay Not Displaying Correctly"
slug: "overlay-not-displaying-correctly"
description: "When a user modifies an overlay, prints it, and imports it using Microsoft Word ® 2019, the resulting display is half the size it should be."
updated: 2026-03-05T11:52:23Z
published: 2026-03-05T11:52:23Z
canonical: "kb.lasernetgroup.com/overlay-not-displaying-correctly"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.lasernetgroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overlay Not Displaying Correctly

> [!NOTE]
> Note
> 
> This article describes a software version that is no longer supported. Although the software will no longer receive updates or technical support, existing documentation, such as this article, will be retained for reference purposes but will no longer be updated. If you have any questions, contact [Lasernet Support](https://support.lasernetgroup.com/new-ticket).

When a user modifies an **Overlay**, prints it, and imports it using Microsoft Word ® 2019, the resulting display is half the size it should be. Users who are experiencing this issue may use one of the following solutions to resolve it:

## Solution One

Follow these steps to change the settings for your Lasernet Print Capture device:

1. Open Lasernet Print Capture properties and select the **Advanced** tab.
2. Click the **Print Processor** button and, if not already selected, select our recommended choice, the **Lasernet Print Processor (LPP)** option.

[![](https://attachments-us1-cloud-deskpro-com.s3.amazonaws.com/files/33190/2999/2998325CTHWHMNWMYHTPZA0-1624875900264.png)](https://attachments-us1-cloud-deskpro-com.s3.amazonaws.com/files/33190/2999/2998325CTHWHMNWMYHTPZA0-1624875900264.png)

As an alternative, if **LPP** is already selected, use the winprint settings. If anything changes once you have printed your **Overlays**, you may validate.

## Solution Two

If the previous solution did not work for you, keep your printer settings as default and follow these steps:

1. On your Microsoft Word ® document, navigate to the **Layout** tab and select the **Size** option from the ribbon.
2. Select **A4** instead of **Letter** as your paper format in Microsoft Word ®.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image (1)(8).png)

1. Adjust the ruler so that your two columns fit your A4 format, since the **A4** format is wider than the **Letter** format.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image (2)(8).png)

1. Reprint the document to the Lasernet Print Capture device and import the new overlay in your form.

> [!NOTE]
> Info
> 
> **A4** is the preferred format for the Lasernet Printer Capture device and will calculate the position of your text in the **Overlay** as expected in the forms.