---
title: "Print Disappears or Is Rejected by the Printer"
slug: "print-disappears-or-is-rejected-by-the-printer"
description: "Solution for the problem of a print job sent by the Lasernet Cloud Print Connector disappearing or being rejected by the printer."
tags: ["Cloud printer", "Error message", "Lasernet printer"]
updated: 2026-02-10T14:22:39Z
published: 2026-02-10T14:22:39Z
canonical: "kb.lasernetgroup.com/print-disappears-or-is-rejected-by-the-printer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.lasernetgroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Print Disappears or Is Rejected by the Printer

This article provides a solution for the problem of a print job sent by the Lasernet Cloud Print Connector disappearing or being rejected by the printer.

## Resolution

1. Within your Lasernet configuration, navigate to **Modules** and open the **Azure Storage** module named “Azure Storage Printer”.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/4181077OWPPTMEWOQRLHBY0-image.png)

1. Select the **Pre JobInfos** tab and open the **JobData** JobInfo:

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/4181078FRUHLRTEBQXHFBX0-image.png)

1. Change the **DocumentType** so it corresponds to your printer driver.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/4181080EEIZFSSOZZTMQWM0-image.png)

> [!NOTE]
> Note:
> 
> Suppose you have other printers working with RAW. In that case, it is a good idea to take a copy of the **Azure Storage** module named **Azure Storage Printer** and then on the **Printer Destination** module, add it as a destination with a criteria.

## Additional Information

If you do not know the **DocumentType** for your printer, follow these steps:

1. Navigate to **Devices** and **Printers** (depending on your Windows version) on your print server.
2. Right-click the print icon and select **See what's printing**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/4181087OVSNCWWGHFCXNXY0-image(1).png)

1. Click **Printer** > **Pause Printing**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/4181091MCVICNOEVCXZUSW0-image(1).png)

1. Select **Printer** and then **Properties**. Select **Print Test Page**, then close the window.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/4181092QLTECJOWKYMPRWS0-image(1).png)

1. In the **Print queue** window, right-click the job and select **Printer properties**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/4181093YVRZPIJMAOAAJUB0-image(1).png)

1. Now, you can see the **DocumentType** in **Datatype**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/4181094LVUFFUWLTNEBJFM0-image(1).png)