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TLS Protocol in Office 365 Causing Mail Output Failure

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Note

This article describes an issue that was fixed in a previous Lasernet release. This article will be retained for reference purposes but will no longer be updated. If you have any questions, contact Lasernet Support.

Microsoft has recently made a change to its TLS handling protocol. This has resulted in a connection failure with the Lasernet Mail Output port when using SMTP with Office365.

When TLS 1.2 or higher is selected, the connection fails:

Solution

To solve this connection failure, ensure that users change the TLS setting by selecting TLS 1.2 and then Commit/Deploy.

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