---
title: "Troubleshooting - Lasernet Cloud Print Connector - FO User Guide"
slug: "troubleshooting"
description: "Check the name of the EMF to RAW engine of your Lasernet configuration in Lasernet Developer and ensure it is the same as the printer driver name."
updated: 2026-03-04T09:12:03Z
published: 2026-03-04T09:12:03Z
canonical: "kb.lasernetgroup.com/troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.lasernetgroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

If you cannot see any profiles for your selected printer, check the name of the **EMF-to-RAW** engine in your Lasernet configuration in Lasernet Developer and ensure it matches the printer driver name.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-3V1Y03GY.png)

If the printer does not react to the profile, check the profile in your Lasernet configuration and adjust the settings.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-P9QB8W7T.png)

If it still does not work, check your form and its modifiers. To this end, open the modifier properties of **Print Sheets**. Two records of the **addPrinterProfile** modifiers must be available under **After Analysis**. These two modifiers must be on all your reports where you want to use the cloud print with printer profiles.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-YE2Z96XE.png)