---
title: "Scenarios"
slug: "scenarios-email-tracking"
updated: 2026-03-03T11:13:40Z
published: 2026-03-03T11:13:40Z
canonical: "kb.lasernetgroup.com/scenarios-email-tracking"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.lasernetgroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Scenarios

This page describes two scenarios, each using either option of the **Email tracking** setting of the **Parameters** FastTab in the **Reports** list page.

## Scenario 1 – Until Sent

This scenario will use the Lasernet Embedded solution, so a Tracking ID will not be visible in the email subject.

### Lasernet Report Configuration

1. Navigate to **Lasernet** > **Common** > **Reports**.
2. Select the **SalesInvoiceReplacement** report, open the **Parameters** FastTab, and set **Email tracking** to **Until sent**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-TT0BQCPM.png)

### Lasernet Predefined Destination Configuration

1. Navigate to **Lasernet** > **Common** > **Reports**.
2. Select the **SalesInvoiceReplacement** and then click the **Destinations** button on the Action pane.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-IYSZ7BVZ.png)

1. Select **From Contact information** from the dropdown menu in the **To** field.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-FBCM3VG4.png)

1. Click **Filter**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-XZ1RBFZJ.png)

The predefined destination has been set up to take the email address from the customer record’s **Contact information** FastTab with the purpose of “Business”.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-MIPAYQ7D.png)

### Send the Sales Invoice Sent to an Email Address Using the Lasernet Predefined Destination

1. Navigate to **Accounts receivable** > **Inquiries and reports** > **Invoices** > **Invoice journal**.
2. Select an invoice journal, click **Lasernet**, and then **Resend**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-S7R6W8RK.png)

1. Ensure **Lasernet Predefined** is selected, then click **OK**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-GYNUOJWA.png)

### Check the Email Tracking Status of the Sales Invoice

1. Navigate to **Lasernet** > **Common** > **Reports**.
2. Select the **SalesInvoiceReplacement** report and click **Tracking** on the Action pane.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-E829CC19.png)

Here, we can see that the email has bounced:

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-HH2CHL8Q.png)

> [!NOTE]
> Note
> 
> If the batch job has not been set up to check the email status, you can do this manually by clicking **Check status**.
> 
> If a message appears saying "0 emails have been analysed", click **Settings** and set **Show data for last number of days** to a number greater than 0.

1. Click **Tracking log**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-OAGY7R4Y.png)

1. Hover the mouse pointer over the **Text** field on the **Email failed** line (you do not need to click). A pop-up will appear.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-DUCHIZ5L.png)

Here, we can see the error in the pop-up:

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-31WJZ1H2.png)

### Change the Email Address to the Correct Email Address

1. Click the hyperlink on the **Name** field.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-UIKVQAPB.png)

This link takes you to the email address that was used in the first place. In this case, the business email address for the **DE-001** customer account was used: DoesNotExist@lasernetgroup.com.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-HRAYC5S2.png)

1. Change the email address to the correct one, in this case, kevin.tattersall@lasernetgroup.com.

> [!NOTE]
> Note
> 
> The master data has been changed so all invoices for this customer will be sent to the correct email address in the future.

1. Click the backward-facing arrow to navigate back to the **Lasernet tracking** workspace.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-D1LBQTXZ.png)

### Resend the Email

1. Resend the email with the updated email address by selecting the bounced email and clicking **Resend** > **Resend**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-HRKH0NVK.png)

1. Send to **Lasernet Predefined**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-6WZG1U25.png)

### Check the Email Tracking - The Email Has Been Successfully Sent

Click **Check status** to manually check the status of the emails (a batch job can also be used to automate the status check).

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-4XJ2EG7V.png)

An infolog confirms that the emails have been analysed.

The **Sent emails** tab confirms that the email has been sent.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-RWL47L4G.png)

## Scenario 2 – Until Downloaded

This scenario will use the Lasernet Embedded solution, so a Tracking ID will not be visible in the email subject.

### Lasernet Report Configuration

1. Navigate to **Lasernet** > **Common** > **Reports**.
2. Select the **SalesInvoiceReplacement**, open the **Parameters** FastTab, and set **Email tracking** to **Until downloaded**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-J3YQE0S0.png)

### Create Email Subject and Body

**Lasernet Predefined** can be used for an **Until downloaded** scenario. However, to demonstrate another print destination, we will configure the **Lasernet Email** option instead. Follow these steps:

Expand the **Destination defaults** FastTab and click the ellipses button (**…**) on the **Subject** field.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-AS1ID7WH.png)

A **C****alculated.reportEmailTrackingURL** placeholder has been added to the email body, as well as a link, so that a long URL is not visible.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-ICQ5KM1A.png)

### Send the Sales Invoice Using Lasernet Email

1. Navigate to **Accounts receivable** > **Inquiries and reports** > **Invoices** > **Invoice journal**.
2. Select a sales invoice, and then click **Lasernet** > **Resend**.
3. Send the sales invoice using **Lasernet Email**.

The subject and body of the email are automatically populated with the data entered earlier in the **Destination defaults** for the report.

1. Click **OK**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-DWVAPHV8.png)

### Check the Tracking Workspace to See if the Email Is in the Not Downloaded Section

The **Email distributor** batch job has run, which processes emails for the Lasernet Embedded solution. This moves the email from **Not sent emails** to **Not downloaded**.

The record can be seen in the following screenshot:

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-4YA2YU6F.png)

### The Recipient Downloads the File Using the Link in the Email Body

The email can be seen in the recipient's inbox. Click the link to initiate the file download.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-VZP02O0J.png)

Once the link has been clicked, the record will move from **Not downloaded** to **Downloaded**.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-Q8QEGM7J.png)

Click the **Tracking log** button to view when the link was clicked.

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-YQYFIXPU.png)

If the link is clicked multiple times, you will see multiple **Downloaded** records in the list:

![](https://cdn.document360.io/c831ef63-c6b3-48ee-b443-3e33644e4e2e/Images/Documentation/image-P9KDKW49.png)